Reborn Technology Upstart

He understood the meaning of Lei Jun's words, which means that Fengming Technology Company is mainly engaged in pure virtual business at present, and there are not many employees yet.

As for the technicians who develop the customer service system, it is estimated that they are all seconded from other companies, and most of them will still have to be transferred back, leaving only a small number of maintenance personnel and basic developers.

Fengming Technology does not need to retain a large number of scientific research personnel, because the business is relatively simple, the core technology is relatively mature, and the number of research and development personnel required is very small.

As for customer service systems such as the call system, once they are mature, there will not be a lot of development work. The technical framework given by Ye Zishu is actually very mature.

As long as the system is built according to this set of technology and system framework, it will not need a lot of updates for a long time to come, and only need to expand some auxiliary systems.

"I know that with the advanced nature of artificial intelligence, there is no need for real customer service, which can also reduce the company's operating costs.

But as I said before, profit is actually not our first pursuit at the current stage. It is also an important responsibility of an enterprise to provide more jobs for the society.

Therefore, I think you still need to study the real customer service, and increase the number of jobs as much as possible while ensuring the competitiveness and vitality of the enterprise.

In view of the current education situation and language inconvenience in our country, I think overseas customer service can be completely handed over to smart customer service, which naturally has advantages in this regard.

For customer service in the domestic market, try to use human customer service to take charge of the business. The domestic customer service market alone can accommodate many people for employment. In the end, there are still tens of millions of job demands.

Customer service is also a highly professional position. Don’t ignore their training work. You can carry out professional training work with New Oriental Education Group.

Although I use real customer service in China, I still hope that they can provide professional and indiscriminate customer service to domestic customer service. You should understand this.

In fact, customer service is not a professional service industry with lip service. If the idea is only at this level, then you can only do low-end customer service business forever.

All customer service personnel who enter the company must determine their own professional plan in advance, and the company should try to train everyone according to this plan, so that in addition to customer service skills, they have other professional knowledge.

This is to improve the ability of customer service staff,

Improving the business professionalism of high-end customer service is also a plan for the future of these customer service personnel.

Now our country's labor cost is relatively cheap, and it is still very competitive, but after a few years, the labor cost of customer service will soar, and it will no longer be very competitive.

In order not to transfer this business overseas, the full use of intelligent customer service is an indispensable process. At that time, these customer service personnel may face unemployment.

If each of them has a high level of professional knowledge, it is a good choice whether they continue to do customer service or go out to work in this profession. "Leaf Book said.

When Lei Jun heard Ye Zishu's words, he was actually quite shocked in his heart. In fact, it is not unusual for him to train employees all the time under his banner.

However, these employees are generally trained to better serve their positions, and the purpose is to better develop the company. This behavior itself is driven by the interests of the company.

What Ye Shu said just now is different. First, in order to increase the number of jobs, the costs that could have been omitted in the first place are not only not omitted, but also vigorously developed. In his opinion, this is deliberately giving up benefits.

The second is to refresh Lei Jun's cognition of being responsible to employees and society. This statement Ye Zishu has repeatedly emphasized before. The company has done a good job in these aspects, but it is basically based on the company's own interests.

Ye Zishu's remarks seem to be partly for the benefit of the company, but in fact they are all about social responsibility, and how social responsibility is manifested is to treat every ordinary person kindly.

Society is made up of people. If you can't even treat your employees well, how can you talk about social responsibility? If you don't even consider the future of employees, you can't say that you have social responsibility.

Ye Zishu didn't expect Lei Jun to be so shocked after hearing these words, but he could tell a thing or two from Lei Jun's expression, so he felt that it was necessary to talk more deeply.

"The outside world is spreading wild rumors that I am the new richest man in the world. To be honest, I am not particularly keen on wealth itself. The reason why I want to continue to develop and earn more money is still the need of social development.

Many people out there are keen on money and wealth, which is understandable, because most people actually have no money, and money is of course extremely important to them.

And people like you and me have already broken away from the pursuit of money itself. No matter how much money you have, you will sleep in a bed and eat a bowl of rice, which cannot essentially improve our living standards.

Therefore, for us, wealth should be to achieve greater ideals, which can not only make the society more harmonious, but also realize the sublimation of our own life.

In just a few decades of life, in addition to getting rid of the difficulties brought about by life itself, you must always make some contributions to society and the country, and leave some precious legacy for future generations.

Our ancestors did this in the past, and now we also hope that we can be a role model for those who come later. Isn’t this the process of excellent cultural inheritance. "Leaf Book said.

Lei Jun is very young now, only a few years older than himself, and he has not experienced much. If it weren't for the relatively simple business of Phoenix Technology, it would be difficult for him to suddenly obtain such a high position based on his social experience.

Ye Zishu's words not only clarified his state of mind, but also wanted to make Lei Jun understand this aspect, which will play an important role in his future development.

After Ye Zishu finished speaking, he picked up the teacup and drank water, leaving time for Lei Jun to think. This kind of thing is not enough to listen to a few words, and ultimately depends on personal perception.

Seeing that the time was almost up, Ye Zishu continued: "Since you have put the intelligent translation and intelligent voice business into Fengming Technology Company, how do you manage this business?"

Previously, this business was quite chaotic, and there was no clear business plan. It was just that Ye Zishu mentioned that it could provide translation services to the outside world, but it was not clear.

Such casual opinions cannot be used as a specific business plan, and such operations cannot obtain sufficient returns.

Intelligent translation and intelligent speech technology, not to mention the current one, is still a very advanced technology decades later, and deserves a value that should match its technical strength.

Ye Zishu didn't hold a specific position in the first place, so he didn't pay much attention to this business. Now that it has been spun off to let Fengming Technology Co., Ltd. run it, he has to pay attention to it.

Lei Jun heard Ye Zishu's question and immediately said: "We have provided necessary foreign services before, and currently our translation business has a certain market in domestic universities and overseas personnel.

In addition, it is also equipped with intelligent translation hardware equipment of Qinglong Technology Company, and charges authorization fees and service fees, and the effect is not bad.

The rest is for our internal use, which reduces the cost of internationalization, but there is no charge for internal use at present, and it is completely free to use.

In contrast, the commercialization of intelligent voice is not particularly smooth, and there are not many other sources of income except for the authorization of translator hardware and service fees. "

This idea is basically based on his previous suggestion, and there is not much innovation. Needless to say, the income must be very limited.

"Your commercialization ideas are still not broad enough. In fact, we need to be good at discovering business opportunities. We didn't spin off before, so I won't say much. Now that we spin off, we still need to manage well.

I just mentioned what I thought of temporarily. The development of the Internet will inevitably shorten the distance between people, and there will be a sudden increase in transnational information, which generally exists in the form of network transmission.

I think that intelligent translation and intelligent voice still need to take Internet business as the main development idea, and software authorization service as the secondary development.

For example, the portal website of Kunpeng Information Technology Company is still completely free to watch at present, and the main source of income is advertising, which is too simple.

Can we launch membership services for high-end people? Members need to pay a monthly fee to enjoy a service experience that ordinary people cannot enjoy.

For example, knowing important news in advance, we all know that information is wealth, and obtaining information in advance can help them arrange investment plans in advance or reduce economic losses.

Even half an hour or 15 minutes in advance is of great significance. I think there should be many people in the world who need such services.

We will push important information and information that customers care about to their clients at all times, so that they will not miss key information and thus miss investment opportunities.

This is the core content of membership business, and it can also carry other services, such as webpage information translation service, which allows members to browse all important Internet news information around the world anytime, anywhere.

In addition, it is the news broadcast. Watching the news for a long time will cause visual fatigue, and when you have something to do, you don’t have time to watch the news.

Moreover, for the elderly, due to poor eyesight, it is not very convenient to read text news. Smart voice services can be used to provide news broadcast services, and there should be certain market demand.

With the membership, there is no need to find the information they need from numerous and complicated news information, which can save them a lot of time, and time is money.

Don't underestimate this business, it may not be necessary for ordinary people, but for businessmen, these businesses are very necessary.

Members can have a standard membership, which needs to pay 34.9 US dollars per month, and can enjoy the service of member news content recommendation and important news in advance.

As for senior members, in addition to enjoying the basic membership service content, they also enjoy smart translation and smart service services, and need to pay 39.9 US dollars per month.

Standard membership income can be used as a part of the news portal income of Kunpeng Information Technology Company, which increases the source of income and realizes the diversification of income.

The income from upgrading services can be transferred to Phoenix Technology as a service fee for its intelligent translation and intelligent voice, and news portals do not need to make this money. "Leaf Book said.

After hearing this, Lei Jun thought it was a bit unbelievable that there are still people spending money to watch the news, but after thinking about it carefully, it seems that the membership fee of thirty to forty dollars is really not expensive for the middle class and above.

"This business is indeed operable to a certain extent, but we have no way of predicting how many members we can get, but we can try it." Lei Jun said.

Hearing what Lei Jun said, Ye Zishu said with a smile: "Don't underestimate this business, the future development potential is definitely beyond your imagination.

With your technological advantages and huge news information collection capabilities, if you do well, it is not impossible to gain hundreds of millions of members. "